Terms & Conditions
Effective Date: [Insert Date]
Welcome to Chokhiyatra.com. These Terms & Conditions govern your access to and use of our B2B travel portal. By registering with or using Chokhiyatra.com, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our services.
1. Definitions
- Company refers to Chokhiyatra.com.
- User refers to registered travel agents, tour operators, corporate clients, or any authorized person using the portal.
- Services include flight bookings, hotel reservations, bus bookings, holiday packages, visa assistance, and other travel-related services offered through the platform.
2. Eligibility
To use our services, you must:
- Be a registered travel agency, tour operator, or authorized business entity.
- Provide accurate and complete registration details.
- Maintain the confidentiality of your login credentials.
- Be responsible for all activities conducted through your account.
3. Registration & Account
- Users must provide genuine and accurate business information during registration.
- Chokhiyatra.com reserves the right to verify submitted documents before activating an account.
- We reserve the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.
4. Booking Policy
- All bookings are subject to availability and confirmation from the respective supplier.
- Prices are dynamic and may change until the booking is successfully confirmed.
- Users are responsible for verifying passenger names, travel dates, destinations, and other booking details before final confirmation.
- Chokhiyatra.com shall not be liable for errors caused by incorrect information submitted by the user.
5. Payment Terms
- All payments must be made using the approved payment methods available on the portal.
- Wallet balances must be maintained by the user where applicable.
- Bookings may be cancelled automatically if payment is not received within the required time.
- Chokhiyatra.com reserves the right to revise pricing in case of supplier fare changes before ticket issuance.
6. Cancellation & Refund
- Cancellation policies are governed by the respective airline, hotel, bus operator, or service provider.
- Refunds, if applicable, will be processed only after confirmation from the supplier.
- Service charges, convenience fees, and payment gateway charges may be non-refundable unless otherwise specified.
- Refund processing timelines depend on supplier and banking procedures.
7. User Responsibilities
Users agree to:
- Use the portal only for lawful business purposes.
- Maintain confidentiality of account credentials.
- Avoid misuse of fares, promotional offers, or system vulnerabilities.
- Refrain from fraudulent, abusive, or unauthorized booking activities.
- Ensure compliance with all applicable travel regulations and documentation requirements.
8. Pricing & Availability
- All fares and prices displayed are subject to availability.
- Prices may change without prior notice until the booking is confirmed.
- Chokhiyatra.com reserves the right to correct pricing errors arising from technical or supplier issues.
9. Visa & Travel Documents
- Travelers are solely responsible for obtaining valid passports, visas, permits, and any other required travel documents.
- Chokhiyatra.com provides visa assistance only and does not guarantee visa approval.
- The Company is not responsible for losses arising from visa refusal, delayed approvals, or incomplete documentation.
10. Limitation of Liability
Chokhiyatra.com acts as an intermediary between users and travel service providers.
We shall not be liable for:
- Airline schedule changes or cancellations
- Hotel overbookings
- Supplier service deficiencies
- Delays due to weather or force majeure events
- Government restrictions
- Loss of baggage
- Visa rejections
- Any indirect or consequential damages
Our liability, if any, shall be limited to the amount received by us for the specific booking.
11. Intellectual Property
All content on Chokhiyatra.com, including logos, trademarks, graphics, software, text, and website design, is the intellectual property of Chokhiyatra.com or its licensors and may not be copied, reproduced, or distributed without prior written permission.
12. Prohibited Activities
Users shall not:
- Attempt unauthorized access to the system.
- Use automated bots or scripts to access the portal.
- Misrepresent fares or services.
- Upload malicious software or harmful code.
- Engage in fraudulent transactions or misuse promotional offers.
Violation of these terms may result in immediate suspension or termination of the account.
13. Suspension & Termination
Chokhiyatra.com reserves the right to suspend or terminate any account without prior notice if:
- These Terms & Conditions are violated.
- Fraudulent or suspicious activities are detected.
- Payments remain overdue.
- The portal is used for unlawful purposes.
14. Privacy
Use of the portal is also governed by our Privacy Policy, which explains how personal and business information is collected, stored, and processed.
15. Force Majeure
Chokhiyatra.com shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, strikes, war, cyberattacks, power failures, or supplier disruptions.
16. Amendments
Chokhiyatra.com reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on the website, and continued use of the portal constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of the portal shall be subject to the exclusive jurisdiction of the competent courts in [Your City, India].
